Office Policies
Office Hours
Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 12:00 p.m.
Appointments
Our appointments are scheduled to respect your time. We reserve a specific time for your care and we make every effort to see you as scheduled. We appreciate your promptness and consideration in not changing your scheduled time. However, if you do need to change an appointment, a 48-hour notice is expected.
Insurance
We are glad to assist you with your dental insurance plan. To help us assist you in obtaining your maximum benefit, please bring your dental insurance explanation booklet and a completed claim form to your visit. Once your plan coverage has been verified, we will accept assignment of payment from your insurance company. Most plans only cover a portion of the dental fee, which means you will be responsible for your deductible and the portion we estimate your plan will not cover. Payment of your portion is expected at the time you are in our office for dental care, unless prior arrangements have been made.
As a courtesy to our patients, our office will assist you in obtaining the maximum benefit from your insurance. However, there are many misconceptions about dental insurance.
- Dental insurance pays based on the premium paid by you or your employer. Higher premium plans pay more of the fees for your dental care and have fewer exclusions.
- Dental insurance helps defray the costs of dental care and requires patients to pay the portion of the fee that insurance does not cover. This is your co-payment.
- Dental insurance policies restrict payment for some services, use restricted fee schedules and exclude some procedures based on prior conditions or length of time on the plan. All restrictions are based on the premium paid for insurance.
Secondary Insurance: We do not accept assignment of benefits on a secondary insurance. If you have a secondary insurance, we file your primary insurance for you. You are asked to pay anything that your primary insurance does not cover. We provide you with the necessary forms so that you can submit for reimbursement.
Billing: We estimate your portion on the date of service based on information given to use by your insurance carrier. However, sometimes there is a need to send you a statement for the portion insurance has not paid.
